Frequently Asked Questions
About Our Products
Our bread is gluten free, nut-free, and soy-free – made with clean, thoughtfully sourced ingredients that actually taste great. We believe you shouldn’t have to sacrifice flavor for dietary needs. Our top seller - oat bread - is also vegan.
Yes! Our entire facility is dedicated gluten-free, nut-free, and soy-free. We are certified through the Gluten-Free Certification Organization (GFCO).
We thoughtfully source high-quality, local, and ethically produced ingredients whenever possible. Our oats are glyphosate-free. You can find detailed ingredient lists and nutrition facts on each product page.
No. We do not use any unnatural preservatives in our products.
Many are certified non-GMO by Project Verified. Select the Non-GMO filter to see all our non-GMO products.
While we use many organic ingredients, not all of our ingredients are certified organic. The oats we source are glyphosate-free.
Oats offer many nutritional benefits for those on a gluten-free diet. We use only certified gluten-free oats. A very small percentage of people with celiac disease may still react to a protein called avenin found in oats. If you have concerns, we recommend consulting your healthcare provider.
We use high oleic sunflower seed oil and olive oil in the majority of our products.
Yes, our bags are recyclable – check with your local recycling provider for details. Our cracker and crouton pouches are not yet recyclable, but we’re actively working with suppliers to find more eco-friendly options.
Our facility produces both vegan (egg-free) and non-vegan (egg- and/or milk-containing) products. We use separate baking trays and thoroughly clean all equipment between production runs. However, all products are baked in the same ovens. Please consider the severity of your allergies before purchasing.
Ordering & Shipping
You can find us at Natural Grocers, Whole Foods, and many other retailers. Use our Store Locator at outsidethebreadbox.com to find a location near you. If you’re in Colorado Springs, visit our retail store at 3305 North Cascade Ave.
Orders typically ship within 5–7 business days. Place your order by Sunday at 6:00 PM MST to have it shipped the same week.
Due to the limited shelf life of our fresh products, we ship Monday through Wednesday (depending on location) to ensure your order arrives in peak condition.
Yes! You’ll receive an email with tracking details once your order ships.
All products are shipped at room temperature. The shelf life for bread, bagels, rolls, pizza crusts, and buns is 8 days from shipment.
Orders must be placed by Sunday at 6:00 PM MST to ship the same week. If it’s past that window, your order will ship the following week. During holidays, shipping may be further delayed. Contact us at onlinesales@outsidethebreadbox.com with any concerns.
Storage & Freshness
Our breads and bagels have a 7-day shelf life at room temperature and last up to one year in the freezer.
We recommend freezing your products as soon as you receive them to maximize freshness. Simply toast or thaw when you’re ready to enjoy.
Returns & Issues
We’re sorry about that! Please refer to our refund policy.
We want you to love our products! If something didn’t meet your expectations, email onlinesales@outsidethebreadbox.com and we’ll arrange a refund or credit toward your next order.
Please email onlinesales@outsidethebreadbox.com with your order number. We’ll verify the delivery details with UPS and, if needed, file a claim and resend your order.
Please email onlinesales@outsidethebreadbox.com with the promo code you’re trying to use and we’ll get you sorted out right away.
General
Yes! Sign up for our newsletter to receive promo codes and special offers throughout the year.
Yes, we offer wholesale pricing for businesses. Contact sales@outsidethebreadbox.com for details.
Check out the Careers section of our website for current openings.
For general inquiries, email sales@outsidethebreadbox.com or call 719-633-3434. For online order questions, email onlinesales@outsidethebreadbox.com.
Currently, we only ship within the United States. Due to the perishable nature of our products, international shipping is not available at this time.
Absolutely! At checkout, you can enter a different shipping address. If you’d like us to include a gift note, mention it in the order comments.
Not yet, but we’re working on it! Sign up for our newsletter to be the first to know when subscriptions launch.
Our products are certified gluten-free through GFCO and produced in a dedicated gluten-free facility. However, we always recommend consulting your child’s healthcare provider before introducing new products.
Yes! Contact sales@outsidethebreadbox.com with your event details and we’ll put together a custom quote.
Our products are not currently kosher or halal certified. We may pursue these certifications in the future based on customer demand.
Returns for products purchased at retail stores are handled by the individual retailer. For online purchases, please contact onlinesales@outsidethebreadbox.com.
At this time, orders can only be placed through our online store at outsidethebreadbox.com. For assistance, call 719-633-3434 or email onlinesales@outsidethebreadbox.com.
